Shipping and Handling Time
We use USPS shipping.
Delivery on monogrammed jewelry will be stated on each listing.
USPS First Class: 3-7 business days
USPS Priority: 1-3 business days
USPS International: Up to 21 business days
*Shipping costs do not include customs brokerage fees and related tariffs. These fees are the responsibility of customer.
*Once the package leaves our warehouse, it is no longer our responsibility. It is the responsibility of the shipping company.
- USPS shipments may be tracked online at www.usps.com
- USPS Customer Service Phone: 1-800-275-8777
RETURNS
What is your return policy?
If you are not happy with the merchandise you purchased, you may return it as long as it is within 14 days of when you received it. The only time we don't accept a return is if it is used, damaged by you, the item was on sale when you purchased it, or if the product is returned incomplete. If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product.
Monogrammed jewelry is not returnable.
*** NOTE: ALL SALES ARE FINAL FOR "ON SALE" MERCHANDISE (CLEARANCE ITEMS) ***
*** NOTE: Any returns caused by customer's unlike or unfit will be subject to a 30% restocking fee. ***
How do I return my item?
Please contact ez4ussales@gmail.com instructions on how to process your return.
Full return policy terms:
You may return the product if:
- You requested the return within 14 days after delivery
- You have NOT used the product in any way
- You paid FULL price for the item (no returns allowed for on sale or clearance merchandise)
Items that cannot be returned:
- Any item more than 14 days after delivery
- Any item that has been used or worn
- Any item that was purchased at a sale or clearance price
We reserve the right to reject a return if:
- There are signs of product being used
- There are signs of product being damaged
- The product returned incomplete
Other Notes:
- You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
- Refunds are processed within 10 business days after we receive your returned item(s)
- Refund must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order)
- You must report any missing item/accessory within 2 days of delivery
- If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.
HOW MUCH IS SHIPPING?
This depends on the product ordered, the total weight, and where we're shipping to.
Are the "FREE" items really free?
YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00
WHAT ARE YOUR SHIPPING TIMES?
We work really hard to deliver your product as soon as possible because we know how impatient we are when ordering something online. We strive to get your purchase to you within 7 days, but please give us up to 14 days in case of delays. If the shipping times are different from the standard 7-14 days, we will let you know about it on the sales page.
WHAT IF I MADE A MISTAKE ON MY ORDER?
We will definitely try to fix it but you need to contact us as soon as possible. We process your order immediately after we get the information from you, but if you let us know early enough, we may be able to change your order. If your item has shipped out, we will still try to make it right. We know it's no fun to get something you will never wear or use!
I ORDERED 2 TIMES. WHY DID I GET ONLY ONE?
Most items are shipped individually. It makes the logistics easier and helps us keep the prices low. Do not worry, your other product is on its way and will arrive shortly!
WHAT'S YOUR RETURN POLICY?
If you are not happy with your purchase, please email us. We will provide you with instructions how to return the item to us and get the right one or a refund. You have 30 days since the delivery of your product.The item must be unused and in the same condition that you received it.Any time there is something wrong and you are not happy, contact us to help us fix it! Just email us @ ez4ussales@gmail.com
What is your heart's secret wish? Carry your hopes, dreams and loves with you wherever you go with this stunning bracelet. The piece features a lobster clasp closure, silver chain and open heart pendant with a small star in the center. The pendant is accented with cubic zirconia gems.
