Shipping and Returns
Shipping and Handling Time
We use USPS shipping.
Delivery on monogrammed jewelry will be stated on each listing.
USPS First Class: 3-7 business days
USPS Priority: 1-3 business days
USPS International: Up to 21 business days
*Shipping costs do not include customs brokerage fees and related tariffs. These fees are the responsibility of customer.
*Once the package leaves our warehouse, it is no longer our responsibility. It is the responsibility of the shipping company.
- USPS shipments may be tracked online at www.usps.com
- USPS Customer Service Phone: 1-800-275-8777
What is your return policy?
If you are not happy with the merchandise you purchased, you may return it as long as it is within 14 days of when you received it. The only time we don't accept a return is if it is used, damaged by you, the item was on sale when you purchased it, or if the product is returned incomplete. If the error was made by us (mixed up, damaged on arrival), we will pay for return shipping. Otherwise you are responsible for the shipping to return your product.
Monogrammed jewelry is not returnable.
*** NOTE: ALL SALES ARE FINAL FOR "ON SALE" MERCHANDISE (CLEARANCE ITEMS) ***
*** NOTE: Any returns caused by customer's unlike or unfit will be subject to a 30% restocking fee. ***
How do I return my item?
Please contact firstname.lastname@example.org instructions on how to process your return.
Full return policy terms:
You may return the product if:
- You requested the return within 14 days after delivery
- You have NOT used the product in any way
- You paid FULL price for the item (no returns allowed for on sale or clearance merchandise)
Items that cannot be returned:
- Any item more than 14 days after delivery
- Any item that has been used or worn
- Any item that was purchased at a sale or clearance price
We reserve the right to reject a return if:
- There are signs of product being used
- There are signs of product being damaged
- The product returned incomplete
- You must pay for return postage and insure the product against loss or damage during its transit. You are responsible for the item until it reaches us.
- Refunds are processed within 10 business days after we receive your returned item(s)
- Refund must be credited to the original payment method you used (e.g. to the credit card you used when placing the original order)
- You must report any missing item/accessory within 2 days of delivery
- If your order qualified for free shipping and you wish to return an item from the qualifying order, thus making the order ineligible for free shipping, applicable shipping charges will be deducted from your refund.